• 526 Oak Ave. Springdale AR 72764
  • 24/7 479-751-5751
  • Office / Drive thru hours 8:00 am - 4:30 pm
Open

FAQs

FAQs

Frequently Asked Questions

To avoid sewer stoppages, please DO NOT flush the following items down your toilet or drains:

  • Grease
  • Contraceptives
  • Feminine hygiene products
  • ‘Swiffer’ or any cleaning rags
  • Diapers or baby/toilet wipes
  • Clothing – socks, underwear, etc.
  • Toys
  • Or other objects

These items may stop or damage the sewer pumps and other equipment.

Do you offer bank draft as a bill paying method?

Yes, we are very happy to set up your water account to be paid automatically from your checking account. There is no additional charge or fee for this service. Your bill will be deducted from your bank account on the due date or next business day. You will never receive a late fee again, while on bank draft. Please fill out the automatic bank draft authorization form and submit it to us.

Will my final bill be drafted?

No, we do not draft the final bill. You will need to make the last payment using one of the other payment options.

If I move to a new address will my bank draft automatically be set up at the new address?

No, please let us know if you want to remain on bank draft. We need a new authorization form to be completed for each address. Fill out the automatic bank draft authorization form and submit a new authorization. Instructions are provided for submitting the form to us.

What do I need to do if I'm changing bank accounts and I am on bank draft?

All changes to any bank draft information need to be made in writing. We will need at least a two-week notice to get the changes made. Fill out the automatic bank draft authorization form and submit the changes to us. The form has the instructions for submitting. If you have any questions at all about which bank the draft will come out of, please call us for clarification at 479-751-5751 Ext. 2228.

What if I am on bank draft and cannot give you a 2 week notice because my bank account was compromised?

We can stop your bank draft from being sent to the bank up to three business days before your due date. We will need notice in writing that you want the bank draft stopped. Please call our office for further instructions. When you have your new bank account information, please fill out the automatic bank draft authorization form and submit the new information to us so we can get you set back up on bank draft.

When will the automatic bank draft start?

Once we have received your bank draft authorization form, it takes approximately 4 weeks to get your bank draft established. Please continue to pay your bill in your usual manner until you receive a bill with the notation DO NOT PAY – WILL BE DRAFTED.

Our address is 526 Oak Avenue, Springdale Arkansas. Oak Avenue is one block north of the Huntsville Ave. and Thompson St. (71B) intersection. From Hwy 71B, you will turn east onto Oak Avenue. We are located about a tenth of a mile on the left.

DEPOSITS
Homeowner $50.00
Renter $100.00
Fire Hydrant $500.00
Commercial $150.00
Landlord Deposit $200.00
Construction – one meter $500.00
Construction – two or more meters $1,000.00
MISCELLANEOUS CHARGES
Transfer of Service Charge $20.00
Same Day Service Charge $50.00
Collection Charge $35.00
Meter Service Charge $20.00
Return Trip Charge $25.00
Insufficient Payment Fee $35.00
Tampering Fee – Homeowner/Renter $50.00 plus damage
Tampering Fee – Commercial (Excludes FH/Construction) $250.00 plus damage

Deposits are required to be rendered on all accounts. The only exceptions are services that are set up for non-profit organizations such as schools, churches, and government agencies. Written proof of non-profit status is required.

Each deposit is held and applied to the final bill once the account has been closed. It will take approximately two weeks for your final bill to be generated. If you are due a refund, a check will be mailed approximately four weeks after the final bill has been sent. Always supply us with your forwarding address so your refund check can be mailed to the correct address. If you are moving to another address on Springdale’s water system, you may be able to transfer your current deposit to the new location in lieu of receiving a refund. Please read the next question regarding the transfer of service.

To transfer your deposit to a new service address, your account must be paid in full, even if the current balance is not due yet. You may contact us in person or by phone to transfer your deposit to your new service address. Once your previous account has a zero balance, you will be charged a $20.00 transfer fee on your first water bill for your new address. You are only able to have service at two locations for a period of 3 days when requesting a transfer.
If service will be needed at your old address for more than 3 days, you will be required to render a new deposit in addition to a meter service fee for the new address. When you close your account from your old address, that deposit will be applied to your outstanding bill and either a final bill or refund check will be mailed to your new address.

If the water is off at the location that you are requesting service, we will schedule a time- set for you on the next business day.  We will request a one hour time period for a serviceman to meet you and set your meter, excluding 12:00-1:00 p.m.  If water service is needed the same day, you have the option of paying a same day service charge. To protect your property, service will not be started if someone does not meet the serviceman.

Trash service is included on your water bill, however we are only the billing agent for Waste Management for residences located in the Springdale city limits. All questions or issues regarding trash service must be addressed with Waste Management by contacting them at (479) 361-4200. Springdale Water can not make any changes to your trash account unless instructed by Waste Management.

If you have a property that is vacant and you do not need trash service, you can obtain a vacant property exemption form here or from our customer service department. Once returned to us completed, we will set your account up so you are not charged for trash service. It is your responsibility to notify us if the property is no longer vacant to be in compliance with city ordinance. If you are a business or live outside the city limits, you must contact Waste Management to set up service.

We accept cash, check, credit and debit cards and money orders in the office. The 24hr kiosk takes cash, check, credit and debit cards.

Click the button below to view or many different payment options including bank draft, online credit card/debit card payments, electronic check, online banking payments, night depository and 24hr kiosk.

Only one name can be assigned to an account. We will allow an additional contact to be added to the account. They will be able to make a payment on the account or have water shut off for leaks and emergency repairs. However, only the account holder can disconnect or make any changes to the account. These changes can be made with a written request or by providing pertinent information about the account when calling by telephone.

Please call our office at 479-751-5751 and request customer service. They will be able to help you apply for service over the phone. Internet and email will be needed to provide us with necessary documents.

Our office hours are Monday through Friday, 8:00 a.m. – 4:30 p.m. and the drive-thru hours are Monday through Friday 8:00 a.m.- 4:15 p.m. Except for holidays (New Years Day, President’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve and Christmas Day).

The lobby is open by appointment only.

A night payment box located beside the drive-through is available 24 hours to securely take your payment when the business office is closed.

Every customer is required to show a current government issued photo ID to set up service. The full amount of your deposit and service fees in the form of cash, check, credit/debit card, or money order is required at the time service is established. The service will only be set up in the customer’s name that is showing the required proper identification. This provision is required by the Federal Trade Commission to help deter identity theft.

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