Frequently Asked Questions
Who do I contact if I have a question concerning service, billing or repairs of equipment?
Phone: 479-361-4200 or 800-443-5558
Email: [email protected]
Or click their website button and start a live chat.
Is there an optional program for those that want to continue the yellow bag service?
No-The yellow bag service is only offered to those customers 65 years of age or older.
What is the cost of the yellow bags?
$2.94 each, sold in increments of 10 bags.
Will you still deliver bags, if paid by phone?
What are the trash rates?
$16.72 for trash and recycle. Yellow bag customers will be charged $2.94 for the recycle services only. These rates are effective December 1, 2020.
Can we take the Poly-Cart and/or recycle bin with us when we move or must it remain at the current address?
The poly-cart and recycle bins are the property of Waste Management. These items are bar coded to each address and therefore must remain at the address for which it was initially delivered.
Who do we call for trash service if we live in Lowell, Johnson, or Elm Springs?
If you do not live in Springdale and are not billed trash from us, you need to contact your city for more information on who services their trash.
City of Lowell: 479-770-2185
City of Johnson: 479-521-7291
City of Elm Springs: 479-878-1384 or 479-878-1385